Frequently Asked Questions (FAQ)

1. Where do you ship from?

We ship from our partnered fulfillment centers. Depending on product availability and your location, orders may be shipped from different warehouses.

2. How long does processing take?

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons, processing times may be slightly extended.

3. How long does shipping take?

Shipping times vary by destination:

United States: 7–15 business days

Canada / Europe / Australia: 8–18 business days

Other international locations: 10–25 business days

Please note that delivery times are estimates and may be affected by customs or local carriers.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–72 hours to update.

5. Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping availability and rates will be calculated at checkout.

6. Will I need to pay customs duties or taxes?

Customs duties and import taxes, if applicable, are the responsibility of the customer. These charges are determined by local customs authorities and are not included in the product price or shipping cost.

7. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, as well as other secure payment methods available at checkout.

8. Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways. We do not store or have access to your full payment details.

9. Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 12 hours of placing it. Once an order has been processed or shipped, changes may not be possible.

10. What is your return policy?

We accept returns on eligible items within 14 days of delivery. Items must be unused, in original condition, and in original packaging.
Please refer to our Return & Refund Policy for full details.

11. What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund as appropriate.

12. What if my package is delayed or lost?

If your package is delayed beyond the estimated delivery timeframe, please contact us and we will assist in tracking your order. If confirmed lost, we will offer a suitable resolution.

13. How can I contact customer support?

You can reach us via email through our Contact Us page. We aim to respond within 24–48 business hours.

14. Do you send promotional emails?

Only if you choose to subscribe. You may unsubscribe at any time by clicking the link in our emails.